Frequently Asked Questions:
1. Do I need a cleaning company or maid service? Why not just hire an independent person to do the job for me?
While it is tempting to just hire an independent person to clean for you, the risks are VERY high. Many “independents” are doing their own thing because no reputable cleaning company will hire them because of some past problem. There are individuals with criminal records cleaning homes. How do you know who you are dealing with? Colorado Springs House Cleaning and Mountain Maids of Colorado cleans homes in Colorado Springs and Denver and surrounding areas. Every one of our employees must pass a thorough background check and must continue to operate with intergrity to continue working for us. Can you afford to have just anybody do your house cleaning?
2. What about an individual who has their own business and operates under a business name?
Anybody can file a trade name and be in business in a few hours. How do you know who you are dealing with? Don’t just take their word for it that they have been in business for a certain number of years and don’t take it for granted that because they have a business name that they are honest. Just because your neighbor uses them does not mean that you can trust them. We are not trying to scare you, but there ARE questionable people out there. Take a look at this article from the Cinncinnati Enquirer and you will see how A NUMBER of people were taken in by this woman who operated a “cleaning company”. Click Here Here is some more information we have collected about “Theft by Maid” Do a Google search and you can see many similar cases. Can you afford to go with just anybody? You can trust Mountain Maids and Colorado Springs House Cleaning Service with your house cleaning. We run thorough background checks on all our employees and will not take chances with questionable people in your home! Call us for your house cleaning needs in Denver, Aurora, Parker, Littleton, Highlands Ranch,Castle Rock, Colorado Springs and all surrounding areas. Click Here for our Service Areas.
3. How about somebody that previously worked for you or another cleaning company? If they were fine working for your company why would it be a problem for them to work for me?
There are two issues here. Firstly, any existing or former employee of ours who approaches you directly to work for you privately knows that they are violating the law and company policies. All of our employees are required to sign an agreeement that limits them from having contact with our customers (as far as it relates to providing services similar to our services) after they leave our employ or on their own. This agreement spells out that fact that our company information on who our customers are and what we do for our customers is confidential company trade secrets and as our employee we are entrusting to them this confidential information. They are not permitted to use this information in any way for their own benefit. The bottom line is that before they came to work for us they had no knowledge of who our customers are and what we do for our customers and it is regarded as a “theft of trade secrets” for an individual to work for a company, find out confidential information and then use it to the detriment of the company for their own benefit. This in other words is THEFT and is a CRIMINAL OFFENSE. Do a Google search about “Theft of Trade Secrets” and you will see that this sort of thing is a criminal offense and all of our employees have been told this when they are hired and are warned that we will file criminal charges against them if they do this. The fact is if this individual is willing to risk jail time to STEAL from our company, then what makes you think they will not steal from you? They are either honest or they are not … don’t be fooled into accepting their excuses as to why it is ok for them to do what they are proposing to do, ie steal from the company a customer we invested advertising dollars into getting … they will do exactly the same thing in justifying why it is ok to take from you something that is not theirs to take. Our customers are not theirs to take. They are free to spend the money, as we do, to advertise to get their own customers .. but a dishonest person just won’t do that .. it’s easier to steal than to do the right thing!
Secondly, as a company we are very careful who we hire and we constantly monitor our employees to ensure we have honest people working for us. We do thorough background checks and an ongoing assesment of each and every employee. We are careful to ensure that even if an employee is not charged with a crime, if we have an uneasy feeling about a person we will not hire them or we will let them go if we have an uneasy feeling about them and feel that they may have slipped through the cracks. Although that may mean that we occasionally pass up somebody that may have been OK, we would rather err on the side of caution and not take a chance in putting a dishonest person in your home. What do you really know about that independent cleaner? …. Very little I am sure!
The fact is that even if a person is honest today, it does not mean that they will continue to be honest. Many criminals become criminals when the opportunity arrises or when they are desperate. An individual may have been a former employee of our or another cleaning company and at that time they were honest, but then all of a sudden their circumstances change and they, in desperation, become thieves. Most individuals who are out there working alone often are not able to make ends meet and have nothing to fall back on when an emergency hits … that is often when they will become desperate and do dishonest things!
Our employees have no need to ever consider being dishonest in your home. We treat employees like family and our employees know that if they have an immediate need they can approach us to assist them. Individuals working alone just don’t have those options open to them so they may be tempted in your home. Do you want to constantly be worried about the person who is in your home?